topic Re: Number not getting activated in Get Support

Number not getting activated

Nameet — Tue, 03 Dec 2024 13:11:21 GMT

Number not getting activated

Re: Number not getting activated

Handy1 — Tue, 03 Dec 2024 01:45:03 GMT

@Nameet Are you using the app to activate ? You need the app not website to activate , but if your using the app and already paid and it’s not working get support to help you

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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Re: Number not getting activated

hairbag1 — Tue, 03 Dec 2024 01:46:22 GMT

@Nameet

to start a new PM account you must first download the PM app to your cellphone, then start the activation process. Are you trying to port your number in to your new account ?

Re: Number not getting activated

Nameet — Tue, 03 Dec 2024 04:32:51 GMT

Yes, I ported a number and said yes to porting consent however the network is still showing my old carrier and not pubMob

Re: Number not getting activated

Handy1 — Tue, 03 Dec 2024 04:35:23 GMT

@Nameet are you using eSIM for public mobile sim? If so make sure your PM eSIM is enabled /set to primary if iPhone make sure you toggle on “ turn on this line and reset network settings

Toggle on “turn on this line”

And finale old carriers sim or remove it if physical sim and test again

Re: Number not getting activated

Nameet — Tue, 03 Dec 2024 04:40:44 GMT

I have iphone 11, the screenshot you sent is not matching that

Re: Number not getting activated

Nameet — Tue, 03 Dec 2024 04:42:27 GMT

Yes i gave esim number of this device.

Re: Number not getting activated

Handy1 — Tue, 03 Dec 2024 04:43:03 GMT

@Nameet Can you toggle on “turn on this line “ assuming your trying to activate eSIM with public mobile ? Or you have physical sim for public mobile ? If physical put it in the phone and reboot the device and test

Re: Number not getting activated

hTideGnow — Tue, 03 Dec 2024 04:59:01 GMT

hi @Nameet are you activating eSIM or physical sim?

and you removed your old carrier sim card yet?

Re: Number not getting activated

Nameet — Tue, 03 Dec 2024 05:04:30 GMT

Activating esim. No physical SIM

Re: Number not getting activated

hTideGnow — Tue, 03 Dec 2024 05:07:47 GMT

hi @Nameet so, is there any Public Mobile eSIM on the Settings-> cellular scree?

or you still see other sim there?