topic Login in Get Support

Login

Corbink2011 — Tue, 03 Dec 2024 02:28:20 GMT

Trying to find out how to transfer service from

one phone to another with eSIM on old phone beyond frustrating not being able to talk to someone

Re: Login

Handy1 — Tue, 03 Dec 2024 02:32:23 GMT

@Corbink2011 Just log into the public mobile app with new phone and rebuy esim they steam should detect you already have esim and credit you the money at check out if it doesn’t you can contact support to get credit back for cost if esim

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Login

Dunkman — Tue, 03 Dec 2024 02:43:20 GMT

@Corbink2011

Here is some more information:

https://www.publicmobile.ca/en/ab/get-help/articles/esim-faqs

As mentioned, download the PM app on your new phone. Login into your account. Purchase eSIM (should be free) on new phone.