topic Port number in Get Support

Port number

aieong — Tue, 03 Dec 2024 13:27:08 GMT

Complete activation with porting # in app but incoming TXT and call is not working. Only outgoing call and internet is working. Porting the # from Fido. Can't sign in PM as can't get TXT for two ways authentication to login. This is for my son's account

Re: Port number

hTideGnow — Mon, 02 Dec 2024 23:03:36 GMT

@aieong

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

Re: Port number

slusagm — Mon, 02 Dec 2024 23:04:36 GMT

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

Re: Port number

aieong — Fri, 06 Dec 2024 01:34:46 GMT

issue resolved. have to call Fido to release the number and then call back PM to take over. What I did wrong was that I didn't wait for the porting number confirmation txt from Fido. Thanks the community for all helpful msg!