topic Get link for customer support in Get Support

Get link for customer support

Lileea — Mon, 02 Dec 2024 22:48:46 GMT

Hi my friend is having issues after porting.

She cannot log into her account.

Her text is not working.

Can someone post a link here for me to forward to her to send private message for customer support thank you.

Re: Get link for customer support

Chalupa_Batman — Mon, 02 Dec 2024 22:50:02 GMT

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Get link for customer support

hTideGnow — Mon, 02 Dec 2024 22:50:56 GMT

hi @Lileea

can she make calls or data work?

if she can make calls and just not able to receive inbound calls, then she can call the porting support team, I will message you the number to your community inbox

but if she cannot even make calls, that is not a porting problem but account setup problem, message support instead. submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Get link for customer support

Lileea — Mon, 02 Dec 2024 23:41:52 GMT

Thank you! She can make calls and receive calls but texting does not work. She has an iPhone.