topic Re: Subscription change in Get Support

Subscription change

Xmenak — Mon, 02 Dec 2024 18:48:52 GMT

Hey guys, I just signed up with the $29 10gb plan (black friday deal) however I need more data and set the $35 50gb plan to renew instead for my next cycle. Since these deals are over on dec 2nd will I still get my plan change at the end of dec?

Re: Subscription change

hairbag1 — Mon, 02 Dec 2024 17:42:28 GMT

@Xmenak

the plan change will load your new plan on next renewal date.

Re: Subscription change

hTideGnow — Mon, 02 Dec 2024 17:43:00 GMT

HI @Xmenak

you can use Change now to make the immediate plan change, but the unused days on your current $29 plans will be forfeited with no partial refunds

you can also use Change on Renewal to lock in the deal for next renewal

but if you don't do anything and change it after today, the deal might be gone

Re: Subscription change

Yummy — Mon, 02 Dec 2024 17:54:25 GMT

Usually PM is good in regards of honouring a renewal of promo plan Even after promo is expired.

Since you DID select new (promo) plan to be switched to on next renewal you Should get it!
Nevertheless it will be good if you have any proof (screenprint, etc.) you did select plan in case you have to engage agent to give you that plan if PM fails.

Re: Subscription change

Genuine — Mon, 02 Dec 2024 22:30:25 GMT

You will get the new plan at your next renewal date.