topic Re: Data add ons in Get Support

Data add ons

Gregory24 — Tue, 04 Jan 2022 21:18:28 GMT

I bought 2 $10 data add ons. My overview says I have used some of one, but I haven't been able to connect to the internet since I bought it. Why is this? I have bought add ons before and not had this problem.

Re: Data add ons

Luddite — Thu, 17 May 2018 15:23:35 GMT

Duplicated, deleted.

Re: Data add ons

Luddite — Thu, 17 May 2018 15:23:04 GMT

Check that you have cellular data turned ON, and APN settings are correct: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-up-Data-APN-on-your-phone/ta-p/205906.

If that does not help, click this: message to moderators to send a private message to the moderator team with your phone number, account PIN, and an explanation. Moderator hours are: Monday - Friday 9AM (ET) - 9PM (ET); Saturday - Sunday 9AM (ET) - 7:30PM (ET). Response is generally within few hours, but may take 24.

If these were USA data-ons, you cannot add 2 of the same one.