topic Can't activate new subsciption. in Get Support

Can't activate new subsciption.

Hardcore — Mon, 02 Dec 2024 21:21:17 GMT

I'm trying to change my phone plan from my $19 3g plan to the $29 5g plan. I already submitted my credit card info and paid. but I can't transfer my number to the new pla

Re: Can't activate new subsciption.

slusagm — Mon, 02 Dec 2024 21:16:11 GMT

did you create a new subscription with a new email address? or did you login to My Account using the same email login and change subscription there?

Re: Can't activate new subsciption.

hTideGnow — Mon, 02 Dec 2024 21:16:13 GMT

HI @Hardcore

to change plan, you just need to login to My Account, go to Change Subscription page and choose the plan you want. if you have a $19 plan, you should see the $29 plan there on your My Account

Re: Can't activate new subsciption.

eddieO — Mon, 02 Dec 2024 21:17:53 GMT

@Hardcore if you are able to login to your Public mobile app, go into the Accounts tab and select "Transfer Phone Number". Make sure you have your old carrier's account number so that you don't have any problems

Re: Can't activate new subsciption.

Hardcore — Mon, 02 Dec 2024 21:24:57 GMT

I created new subcription with a new email address.

Re: Can't activate new subsciption.

Hardcore — Mon, 02 Dec 2024 21:26:37 GMT

I downloaded app to complete registration but its not allowing me to transfer my same phone number and can't proceeed to the next step of activating my sim

Re: Can't activate new subsciption.

slusagm — Mon, 02 Dec 2024 21:26:45 GMT

you shoudn't do that. if you have not use the plan yet, you can still ask PM to cancel the plan and refund

instead of new plan, you should login to My Account and choose Change plan. Use Change on Renewal option unless you need the extra data now

Re: Can't activate new subsciption.

Hardcore — Mon, 02 Dec 2024 21:30:32 GMT

I tried upgrading my plan on my original account but it did not give me the option to sign up with the $29 5g plan. So i created a new account with new email, paid with credit card and now after downloading app its no letting me proceed to the next step as it won't transfer my phone number.

Re: Can't activate new subsciption.

slusagm — Mon, 02 Dec 2024 21:33:12 GMT

my $19 plan has $29 Can/US/Mex option there, don't know why you don't

so, if you rather keep your phone number, ask PM to cancel the new account for you

if you rather new plan and ok to get new number instead, then proceed to choose new number. Just make sure to cancel the old account

Re: Can't activate new subsciption.

Hardcore — Mon, 02 Dec 2024 21:36:04 GMT

I created a new subscription with new email address and paid with credit card. My original account did not give me the $29 5g plan thats why i created new sub and email

Re: Can't activate new subsciption.

slusagm — Mon, 02 Dec 2024 21:37:06 GMT

but now that you know you cannot keep the phone number with the new account, are you doing to proceed?

Re: Can't activate new subsciption.

Hardcore — Mon, 02 Dec 2024 21:38:29 GMT

Ok so how do i get my credit card charges reversed since i can't join the new plan?

Re: Can't activate new subsciption.

slusagm — Mon, 02 Dec 2024 21:43:06 GMT

use the new account to login Community, and message them

You won't be able to open proper Chatbot ticket, so just message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

explain to PM you don't want the plan and ask for refund. As long as the plan not fully activated, they will provide refund

on your old plan you should be able to see the $29 plan. Try using both app and browser with Incognito mode (of course login with the old email)

Re: Can't activate new subsciption.

Hardcore — Mon, 02 Dec 2024 21:49:59 GMT

Thank you everyone for all your help. I messaged PM and i'm just waiting to hear back.