topic Re: Incoming calls problems in Get Support

Incoming calls problems

zaczhang — Mon, 02 Dec 2024 20:39:05 GMT

Often incoming calls randomly directly go to voice box without reaching the destination phone, sometimes works normally. With different phones and numbers of the same service provider, it's NOT the problem of the physical phones. And the signal is strong, no problem using data.

Re: Incoming calls problems

zaczhang — Mon, 02 Dec 2024 20:11:23 GMT

And it's not the problem of phone configurations.

Re: Incoming calls problems

Chalupa_Batman — Mon, 02 Dec 2024 20:11:39 GMT

@zaczhang wrote:
Often incoming calls randomly directly go to voice box without reaching the destination phone, sometimes works normally. With different phones and numbers of the same service provider, it's NOT the problem of the physical phones. And the signal is strong, no problem using data.

Please create a ticket via this link and ask them to reset your network on their end. It will take up to 24 hours to return your message.

To submit a ticket with CS Agent using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

They will reply to this link here.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Incoming calls problems

hTideGnow — Mon, 02 Dec 2024 20:15:57 GMT

HI @zaczhang

what phone do you have?

and just for test, if you change your phone's network mode to 3G or WCDMA, can the phone connect and can you make and receive calls?

Re: Incoming calls problems

zaczhang — Mon, 02 Dec 2024 20:20:16 GMT

Thank you!

Re: Incoming calls problems

zaczhang — Mon, 02 Dec 2024 20:22:55 GMT

I've tried iPhone 15, Samsung S21, LG, and Nokia phones, other carriers work just fine.

Re: Incoming calls problems

zaczhang — Mon, 02 Dec 2024 20:29:39 GMT

All using 4G, or 5G