topic Re: Condo buzz system doesn’t come thru in Get Support

Condo buzz system doesn’t come thru

Tyrr — Mon, 02 Dec 2024 19:31:59 GMT

My condo has an intercom system. When someone buzz, it will call the phone number.
When buzzer tries to call my phone number, it keeps saying the call can not be completed, please check the phone number.

try calling, and answering call from other phone, the calling function works. The buzzer system is a landline, and I just have the Esim only ( iPhone). I don’t know if getting a physical sim would solve ?

Re: Condo buzz system doesn’t come thru

hTideGnow — Mon, 02 Dec 2024 19:31:04 GMT

HI @Tyrr

those code buzzer might not be able to redirect to mobile phone

you have to make sure the mobile phone number is in the same city as the building , i meant the "local" boundary set by Bell. Buzz system will not make long distance calls

Re: Condo buzz system doesn’t come thru

slusagm — Mon, 02 Dec 2024 19:34:01 GMT

nothing to do with esim, more a condo buzz system problem, maybe try a 1 in front of the 10 digits

Re: Condo buzz system doesn’t come thru

Tyrr — Mon, 02 Dec 2024 19:35:09 GMT

I don’t think the long distance is the issue. My previous number was out of Ontario. And it worked for years.
My current number is (647) within Toronto. And my condo is at Mississauga.

Re: Condo buzz system doesn’t come thru

Tyrr — Mon, 02 Dec 2024 19:37:09 GMT

We try adding 1 in front as well. It still doesn’t work. Even when the security try to call me via their landline phone, it still say “ the call can’t be completed “. But they use another work phone to call me, and it’s working.

Re: Condo buzz system doesn’t come thru

slusagm — Mon, 02 Dec 2024 19:38:59 GMT

but are you receiving calls from others? wonder if the incoming is working

and how long you changed number?

Re: Condo buzz system doesn’t come thru

Chalupa_Batman — Mon, 02 Dec 2024 19:42:56 GMT

@Tyrr wrote:
My condo has an intercom system. When someone buzz, it will call the phone number.
When buzzer tries to call my phone number, it keeps saying the call can not be completed, please check the phone number.

try calling, and answering call from other phone, the calling function works. The buzzer system is a landline, and I just have the Esim only ( iPhone). I don’t know if getting a physical sim would solve ?

Hello @Tyrr

I would suggest contact customer service and asking them to reset your network on their end.

To submit a ticket with CS Agent using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

This may not be a YOU problem, this may be your condo board system. They may need to contact the installer to find out why it's not working. And FYI, they can and do go to cell phones all the time.

Re: Condo buzz system doesn’t come thru

Tyrr — Mon, 02 Dec 2024 19:47:11 GMT

Yes I can receive calls

I have this new number for 24 hours

Re: Condo buzz system doesn’t come thru

slusagm — Mon, 02 Dec 2024 19:55:29 GMT

since you only got the number for a day, I would wait another 24 hours and test it again before open ticket with PM

and when you open ticket, you have to tell them what is the number when buzz code call you so PM can trace (ask your management)

To open ticket, just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437