topic Re: Text code going to wrong number in Get Support

Text code going to wrong number

Zeaks — Mon, 02 Dec 2024 19:34:51 GMT

I was resetting my password using the mobile app on Android, but wasn't receiving the code sent by text, then I noticed the last few digits it was sending it to were not my number. I changed my number last month so it's probably sending it to my old number. So I tried sending it to my email but never received the code after several tries.

I ended up going on my laptop and trying it there and I did receive the code through email. I checked my profile to make sure it had the proper number listed there and it did, I even added an alternative number but after saving it, it's still showing 000-000-0000.

How do I fix the issue with it sending the text to the wrong number?

Re: Text code going to wrong number

hTideGnow — Mon, 02 Dec 2024 19:25:14 GMT

HI @Zeaks

have the code to send to email first. At the Security code step, click Didn't receive code and then send email would be an option

once logged in, go to Profile page (or Account page on app) , and choose Manage Eversafe id and then you can update the phone number there

Re: Text code going to wrong number

eddieO — Mon, 02 Dec 2024 19:37:01 GMT

@Zeaks if after trying @hTideGnow's suggestion you are still not getting the code sent to the correct phone number you should contact a support agent to assist. The link below is for sending a private message to support:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)