topic Re: Black Friday offer in Get Support

Black Friday offer

Naomi7 — Mon, 02 Dec 2024 18:43:24 GMT

I subscribe the $35 for 50G plan.
It also shows there’s 500min long distance on the plan. Why is it gone after I subscribe?!

Re: Black Friday offer

hTideGnow — Mon, 02 Dec 2024 18:45:02 GMT

hi @Naomi7

PM plans details never clear. Try to make a calls and see if it goes through. If not, there is a problem with it, ask support to confirm

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Black Friday offer

eddieO — Mon, 02 Dec 2024 18:45:57 GMT

@Naomi7 are you able to go into your PM account to see if it is showing up under your subscription section? Your subscription won't actually start until you activate your SIM or eSIM

Re: Black Friday offer

Genuine — Mon, 02 Dec 2024 18:52:16 GMT

That offer was there at one time - I think it was for new activation only - I wanted to get those 500 LD minutes too but I was an existing customer - the 500 LD minutes weren't available to me - Boxing Day maybe?

Re: Black Friday offer

slusagm — Mon, 02 Dec 2024 18:53:47 GMT

i think OP is new activation but just the plan details for showing

and for boxing days, generally the boxing day deals are not as good as black friday's

Re: Black Friday offer

416FIRE — Tue, 03 Dec 2024 03:45:41 GMT

Weird. I just signed up today from koodo and never saw that.