topic Re: Need to reset pin in Get Support

Need to reset pin

Jfish — Mon, 02 Dec 2024 18:00:06 GMT

Hi, I need to reset my pin so I can pay my bill to reactivate my account. I don't have any service right now.

Thanks!

Re: Need to reset pin

Handy1 — Mon, 02 Dec 2024 18:00:58 GMT

@Jfish Here’s how

PIn update page

https://myaccount.publicmobile.ca/en/account/reset/pin

Re: Need to reset pin

hTideGnow — Mon, 02 Dec 2024 18:01:33 GMT

hi @Jfish

use this link to reset pin

https://myaccount.publicmobile.ca/en/account/reset/pin

or you can buy voucher from Shoppers drug mart and load the voucher using *611

Re: Need to reset pin

slusagm — Mon, 02 Dec 2024 18:05:12 GMT

is this a problem with logging in app or My Account? if you can login , you don't need to use the PIN to pay the bill

if you cannot login, and if it autopay already failed, you might not be able to use the PIN to make payment. Maybe you can get a voucher to reactivate account, you can buy it from drug stores or gas station or some voucher online site too

Re: Need to reset pin

Jfish — Mon, 02 Dec 2024 18:06:35 GMT

Thanks so much!