topic Re: Port request expired in Get Support

Port request expired

Robber — Mon, 02 Dec 2024 18:52:57 GMT

Trying to port in from Telus. Didn't see the port request SMS until after 90 minutes. How do I get a new port request text?

eddieO — Mon, 02 Dec 2024 16:57:26 GMT

@Robber have you tried going into the PM app to request again?

Or you can contact a support agent:

hTideGnow — Mon, 02 Dec 2024 16:59:32 GMT

PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

computergeek541 — Mon, 02 Dec 2024 18:54:04 GMT

@eddieO wrote:
@Robber have you tried going into the PM app to request again?

After a customer has requested number porting, another request from the app cannot be made. Trying this would result in an error message.