topic Stuck at Transfer in Get Support

Stuck at Transfer

Tanuja — Mon, 02 Dec 2024 18:52:35 GMT

Something went wrong during my transfer and I now have no service with my FIDO account or Public Mobile. I can't receive my confirmation code via text.

Re: Stuck at Transfer

eddieO — Mon, 02 Dec 2024 16:58:36 GMT

@Tanuja I will send you a number to contact for porting. Keep a look in you inbox (top right corner should be an icon of an envelop)

Re: Stuck at Transfer

hTideGnow — Mon, 02 Dec 2024 16:59:01 GMT

HI @Tanuja

if Fido has no service now, the port is likely done

try reboot your phone with the PM sim card there (make sure Fido sim is removed or Fido esim is disabled)

test if you can make calls and if data works

finally, test inbound calls

if outbound call or data does not work, then it is a problem with sim or account setup, message support for help

submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage