Unable to receive calls and unable to send/receive text messages - Recent port-in

RSidd — Mon, 02 Dec 2024 18:54:44 GMT

Hi, I have recently (2 days go) ported into a Public Mobile plan from Freedom Mobile. I am unable to receive calls and unable to send/receive text messages. Data & outgoing calls seem to be working fine. This is critical, how can this be fixed asap? I chose to get an eSim

Re: Unable to receive calls and unable to send/receive text messages - Recent port-in

hTideGnow — Mon, 02 Dec 2024 17:03:03 GMT

HI @RSidd

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

topic Unable to receive calls and unable to send/receive text messages - Recent port-in in Get Support

Unable to receive calls and unable to send/receive text messages - Recent port-in

Re: Unable to receive calls and unable to send/receive text messages - Recent port-in