topic Re: Need new Esim QR Code in Get Support

Need new Esim QR Code

Adithi — Mon, 02 Dec 2024 16:33:56 GMT

I am unable to use the QR code provided in the summary email. Please help me with new Esim

Re: Need new Esim QR Code

hTideGnow — Mon, 02 Dec 2024 16:37:30 GMT

can you confirm if the esim already installed? It could be installed by the app and you don't need the QR code to install.

fisrt, make sure your old physical sim card is removed , or if it the old carrier sim is esim, disable it from Sim Manager or Settings->Cellular

On the same Sim card Manager, or Settings->Cellular screen, check if Public Mobile esim is there. If it is , make sure it is set as Primary and enabled (or Turn on this line is enabled), then Reset Network settings

if that does not help, ask support agent to check, submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Need new Esim QR Code

Adithi — Mon, 02 Dec 2024 16:37:27 GMT

I installed it once and it worked for a day and then there was no service. So deleted the Esim from my phone. Now I am no longer able to use the QR code sent in the email to activate the eSim.

Re: Need new Esim QR Code

Adithi — Mon, 02 Dec 2024 16:38:54 GMT

I installed it once and it worked for a day and then there was no service. So deleted the Esim from my phone. Now I am no longer able to use the QR code sent in the email to activate the eSim.

Re: Need new Esim QR Code

hTideGnow — Mon, 02 Dec 2024 16:42:13 GMT

hi @Adithi you shouldn't delete it

but you can still get it back yourself. Login the Public Mobile app, use email to receive 2FA (click Didn't receive code and send eamil should be an option there). After you logged in, go to Account page and click Buy sim card and choose esim

Re: Need new Esim QR Code

eddieO — Mon, 02 Dec 2024 16:41:36 GMT

@Adithi, I believe the QR code will only work once. You can try purchasing another eSIM from the PM app but don't worry, because you already had one you will not be charged for any eSIM's going forward. Ordering one should send you a new email with a QR code to use. Or, you can reach out to a support agent to see if they can get you going.

Click on the link below to message a support agent directly:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)