topic Re: Pause subscription? in Get Support

Pause subscription?

Whateverthis — Mon, 02 Dec 2024 15:59:56 GMT

Anyone knows how to pause subscription if you are out of the country?

Re: Pause subscription?

Chalupa_Batman — Mon, 02 Dec 2024 16:04:31 GMT

@Whateverthis wrote:
Anyone knows how to pause subscription if you are out of the country?

Very easy @Whateverthis

Go into your account and turn off auto pay. It will run till the end of the cycle and you'll have 89 days to renew it.

Go to this link and move the toggle to the left.

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

Re: Pause subscription?

slusagm — Mon, 02 Dec 2024 16:04:24 GMT

you can pause it, just login and ask the 2FA to send to your email (by selecting Didn't receive code and Send eamil)

after you logged in, you can then go to Payment page, Manage Subscription and then turn off Subscribed there

Re: Pause subscription?

hTideGnow — Mon, 02 Dec 2024 16:06:37 GMT

HI @Whateverthis

yes, you can pause the subscription for as long as 90 days or your account will be suspended

Since you are out of country, you won't be able to receive the 2FA to login. . But you can still receive the code via email. When you are at the Security 2FA step, click Didn't recieve code and then there should be a option for it to send to email, choose that

Once you are in, go to Payment page, and then choose Manage Subscription and you can toggle off Subscribed there.

or you can use this direct link to go to the page to turn off Autopay
https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription