topic Re: Transferred number in Get Support

Transferred number

Rey0208 — Mon, 02 Dec 2024 14:08:01 GMT

It's been more than 5 hours and it seems that my number hasn't transferred yet. I am still not getting any bars / service.

Re: Transferred number

hTideGnow — Mon, 02 Dec 2024 13:40:14 GMT

HI @Rey0208

if your have no bars or service, it was is not a problem with the actual porting, but a problem with the sim or account setup. Instead of trying to call porting support team, you need to check with the general support team to confirm the account setup. Please message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Transferred number

Nash211 — Mon, 02 Dec 2024 14:32:30 GMT

Where did you transfer from, did you get a text from your old provider and did you click yes, did you try restarting your phone