topic Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails in Get Support

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

JB006 — Mon, 02 Dec 2024 02:58:00 GMT

I just bought a plan with an eSIM, the app flow timed out and didn't install my eSIM, I never got the famous email "with the QR code" which is mentioned everyone but apparently no one is getting. My number from many years now appears to be lost, thank you for a great first experience PM!

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

hTideGnow — Mon, 02 Dec 2024 03:02:33 GMT

hi @JB006 the eSIM might be on the phone already. Check the sim manager or settings->Cellular screen. if it is there, make sure it is enabled and Turn on this line is set and set as Primary

if that does not help, ask support to check

you can submit by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

JB006 — Mon, 02 Dec 2024 03:12:53 GMT

Thank you for the reply! I did check the SIM manager in setting and there is no eSIM there. Since my phone transfer already went through (took less than 20 minutes) my phone only shows my previous physical SIM as "not provisioned" and no other SIM/eSIM.

I sent a direct message using the link that you provided, thanks. Hopefully they can help me get my eSIM and my phone number is linked to it and not lost.