topic Re: porting number problem in Get Support

porting number problem

Jasminekimberly — Mon, 02 Dec 2024 02:48:55 GMT

Hi there. I port in my Koodo number to public mobile 7 hours ago and I still cannot make outgoing and receive incoming calls. I don't have data too. My Koodo number is already cancelled. I check my Iphone setting and it says I am on Public mobile. When I tried to make outgoing call, it says I have paid but I did when I subscribed this morning. Pls. help. Thank you

Re: porting number problem

Chalupa_Batman — Mon, 02 Dec 2024 02:58:48 GMT

@Jasminekimberly wrote:
Hi there. I port in my Koodo number to public mobile 7 hours ago and I still cannot make outgoing and receive incoming calls. I don't have data too. My Koodo number is already cancelled. I check my Iphone setting and it says I am on Public mobile. When I tried to make outgoing call, it says I have paid but I did when I subscribed this morning. Pls. help. Thank you

Have you rebooted your phone? Also, try to reset your network settings even though Koodo is on the Telus network. If you still have issues, reach out to a CS Agent.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: porting number problem

hTideGnow — Mon, 02 Dec 2024 02:58:58 GMT

hi @Jasminekimberly

your sim or account was not setup properly on the system, just ask support to help. you can submit by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: porting number problem

Nitethawk — Mon, 02 Dec 2024 04:04:04 GMT

This is what I did to help my sis transfer from Virgin.
1. I imagine your first SIM card is a physical SIM card, and you transferred to a eSIM?? Easiest fix is to remove your Koodo sim from the phone. And reboot your phone.
2. if you don’t want to bother with removing the sim, then make sure both your cellular data and default phone line are changed to use your new eSIm. (In my example, I’m still using both lines)