topic Re: Getting Forbidden A1 error and error porting number over. in Get Support

Getting Forbidden A1 error and error porting number over.

Patrick29 — Mon, 02 Dec 2024 12:44:00 GMT

I tried to get the black Friday special for $29 10gb plan for US, Can, Mex and getting a forbidden A1 error when logging into the PM portal. I was able to create the Eversafe.telus profile, but not able to get into the account.

It took my credit card amount of $29, but no service. Signed up for the eSIM, and it was suppose to be instant. Never received the confirmation from previous provider. But not I cannot login to PM site and portal to try again

Re: Getting Forbidden A1 error and error porting number over.

Chalupa_Batman — Mon, 02 Dec 2024 01:34:10 GMT

Hello @Patrick29

You need to download the Public Mobile app to the phone to finish the sign up process. Once you do that, you're golden!!

Re: Getting Forbidden A1 error and error porting number over.

Patrick29 — Mon, 02 Dec 2024 01:40:51 GMT

Did that, still.gwtting the same error

Re: Getting Forbidden A1 error and error porting number over.

hTideGnow — Mon, 02 Dec 2024 01:40:58 GMT

hi @Patrick29 did you use the PM app in the process to activate? if not, please download Public Mobile app and login and continue the subscription

if you used the app or still unable to login, please ask support agent to check. you can submit by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Getting Forbidden A1 error and error porting number over.

Patrick29 — Mon, 02 Dec 2024 01:42:36 GMT

Yes, I did also download the public mobile app. Still getting the same error there. The app is just a web app / we page enclosed as an app.

Re: Getting Forbidden A1 error and error porting number over.

Patrick29 — Mon, 02 Dec 2024 01:43:01 GMT

Still getting the same error

Re: Getting Forbidden A1 error and error porting number over.

hTideGnow — Mon, 02 Dec 2024 01:44:07 GMT

hi @Patrick29 since you have the same error, please ask support to check using direct message link I provided above

Re: Getting Forbidden A1 error and error porting number over.

Patrick29 — Mon, 02 Dec 2024 01:50:18 GMT

On the PM app, after I enter my email and password and verify with the 6 digit 2FA, it keeps promoting for the email and password over and over again.

Never ending cycle to enter email and password and 2fa

Re: Getting Forbidden A1 error and error porting number over.

Patrick29 — Mon, 02 Dec 2024 03:06:14 GMT

Still no resolution!!

Even when I try to login using the app installed on my phone. It opens the browser to authenticate again and ask for the 2FA. And it keeps looping. No resolution.

Re: Getting Forbidden A1 error and error porting number over.

Chalupa_Batman — Mon, 02 Dec 2024 03:22:05 GMT

@Patrick29 wrote:
On the PM app, after I enter my email and password and verify with the 6 digit 2FA, it keeps promoting for the email and password over and over again.
Never ending cycle to enter email and password and 2fa

OK. Is your phone an Android by chance? If so, go into the app settings and clear the cache. Then sign back in and try again. This should clear it up. If not, contact customer service.

OH, clear the browser cache too if you can.

Re: Getting Forbidden A1 error and error porting number over.

Patrick29 — Mon, 02 Dec 2024 03:26:38 GMT

Yup, did all that. Cleared the cache on the browser, reset the app and clear the app cache and storage.

No one is answering at support and I don't know how to reach anybody that can actually do support.

Re: Getting Forbidden A1 error and error porting number over.

hTideGnow — Mon, 02 Dec 2024 03:28:25 GMT

hi @Patrick29

PM is not the quickest for support. If no one reply tonight, message them again tomorrow morning

Re: Getting Forbidden A1 error and error porting number over.

Patrick29 — Mon, 02 Dec 2024 13:15:14 GMT

The error I am getting this morning is:

We've noticed you have an active public mobile service and would like to confirm your full access.

A 6 digit code associated with your eversafe id will be sent to your phone number. We will need to confirm this number.

EXCEPT the porting my old number did not work at the time of sign up and now I CANNOT receive this 6 digit text.

I will try all day today to get this resolved. After today, I will write off Public Mobile.

Re: Getting Forbidden A1 error and error porting number over.

hTideGnow — Mon, 02 Dec 2024 13:19:28 GMT

HI @Patrick29

May I ask you if you ever got to the screen to enter the information to arrange for port? that is the step right after payment screen.