topic Re: can not recieve calls in Get Support

can not recieve calls

thundercat — Tue, 04 Jan 2022 21:18:15 GMT

I have just ported my phone over from rogers and I can text and recieve texts, I can make calls and I can access the internet but I can not recieve calls.

how can I fix this problem?

Re: can not recieve calls

mpcdesign — Wed, 16 May 2018 22:50:15 GMT

@thundercat, did you try rebooting your phone?

If it's stuck at the porting process, contact Public Mobile to troubleshoot the issue. Sometimes, all it takes is to either:

1) turn airplane mode on/off

2) reboot your phone

3) pull the sim card out and re-insert

4) reset network settings (not factory reset)

If not, give that a shot. If that didn't work, it sounds like a stuck port of your number.

Typically a successful port request is completed in 5 min to 2 hours, so at 20 hours I think you will need the assistance of a moderator to get your account sorted out. Send them a private message clicking on this link: @Moderator_Team, provide them with your name, account number, an account number from your old provider and name on that account, PM SIM card number and an explanation of the issue and they will be able to look into the matter for you.

This happens every once in a while, usually when the info you provide isn't an exact match to what your old provider has on their records. Not a big problem, the mods will get you sorted out, just be patient after you send them a private message and await their reply.

Re: can not recieve calls

thundercat — Wed, 16 May 2018 23:11:07 GMT

I just got a message saying it was complete and I can recieve calls now. Thanks

Re: can not recieve calls

mpcdesign — Wed, 16 May 2018 23:13:01 GMT

@thundercat, great to hear! Whew!

Re: can not recieve calls

hodaceo — Tue, 16 Apr 2019 21:03:13 GMT

I have the same problem I have done all the trouble shoots and still dont receive a call, please advice

Thank you!

Re: can not recieve calls

computergeek541 — Tue, 16 Apr 2019 21:21:34 GMT

@hodaceo wrote:
I have the same problem I have done all the trouble shoots and still dont receive a call, please advice

Thank you!

Are you trying to transfer a phone number in from another carrier?

Re: can not recieve calls

hodaceo — Tue, 16 Apr 2019 21:28:21 GMT

I have transfered from Rogers to Public mobile

I can make a call , I also have data, and I also can text and recieve text to people who have Koodo as their provider.

I cant recive call and also cant sent and recive text from any other provider