topic Re: Unable to receive 6 digit activation code in Get Support

Unable to receive 6 digit activation code

MC1976 — Mon, 02 Dec 2024 12:51:26 GMT

Hello - my daughter had pre paid with Freedom Mobile, her account was deactivated but when I signed up for Public Mobile, I accidentally checked active service and not I am unable to receive 6 digit code on that number via text and her phone doesn’t work. What do u now? If they email to my email, I can activate.

Re: Unable to receive 6 digit activation code

Handy1 — Sun, 01 Dec 2024 23:40:10 GMT

@MC1976 No worries support can help

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Unable to receive 6 digit activation code

hTideGnow — Sun, 01 Dec 2024 23:47:33 GMT

hi @MC1976 don't message support yet, they cannot help at this point

For porting, account must be active to port the number. You need to call Freedom and resume the service and then ask PM to resend the port request

or unless you want to give up the old number and get a new one, then it is the time you ask support to belp4

you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Unable to receive 6 digit activation code

MC1976 — Sun, 01 Dec 2024 23:52:00 GMT

Thanks - activating with Freedom is not an option so guess we will need to get a new number but how do we do that now?

Re: Unable to receive 6 digit activation code

MC1976 — Sun, 01 Dec 2024 23:52:25 GMT

Thanks - I just sent a message to CS, hope they can assist