topic eSIM- iphone16 issues in Get Support

eSIM- iphone16 issues

Sakthivel — Sun, 01 Dec 2024 23:42:39 GMT

Need help as I just signed up with public mobile with eSIM option and downloaded the app to finish the activation process, the app says the phone eSIM is not compatible. I am having iPhone 16 and when I entered my imei before signing up it said my phone is compatible. Now it is not? How do I get a QR code esim, I don’t see in the email either simply says continue in app. So simply stuck.

Re: eSIM- iphone16 issues

hTideGnow — Sun, 01 Dec 2024 23:45:02 GMT

hi @Sakthivel

sometimes that was a wrong message and the eSIM might be there already

check Settings -> cellular and see if PM eSIM is there, make sure it is enabled by turning on Turn on this line option and set as Primary. Them Reset Network Settings

if that does not help, ask support to help

you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: eSIM- iphone16 issues

Handy1 — Sun, 01 Dec 2024 23:46:48 GMT

@Sakthivel Check your phone setting maybe it installed already , and toggle on “ turn on this line “ and reset the metro setting couple times if needed .

Toggle on “turn on this line”

if still no luck get support to help

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage