topic Re: Need physical SIM card for accnt #### in Get Support

Need physical SIM card for accnt ####

luispub24 — Sun, 01 Dec 2024 23:49:58 GMT

For my number ###+###-#### . The phone I registered on line using a eSimcard is no longer available. My other phone that I will use is an Iphone 7 and doesn't take "e sim card". I need a physical SIM card with the same number ###+###-#### . Where to get it and how to attach the phome number it?

Re: Need physical SIM card for accnt ####

hTideGnow — Sun, 01 Dec 2024 23:50:11 GMT

hi @luispub24

this is just a forum and we are customers, for your own protect, remove the phone number . Go back to your post, click the down arrow on top right and Edit Message

Buy a PM physical sim card from Telus or Koodo or Mobile Klinik stores or via Amazon:

Telus or Koodo or Mobile Klinik store https://www.publicmobile.ca/en/on/pick-up-SIM
Amazon.ca https://www.amazon.ca/Public-prepaid-postpaid-Activate-Allinone/

Then message support agent and ask them to help to update your account with the new sim card:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Need physical SIM card for accnt ####

Handy1 — Sun, 01 Dec 2024 23:50:21 GMT

@luispub24 you can but for Telus / /koodo store or order from Amazon $4.99 there right now

Find SIM card Find a store near to you | Public Mobile

Amazon

Public Mobile Prepaid SIM Prepaid Phone - (Universal/SmartPhones), Packaging May Vary : Amazon.ca: Electronics

once you have SIM card in hand log into your account profile page and sim swap the number like this

SIM SWAPPING profile tabs

This can be done on the app also , but if you cannot log into your account as support to sim swap it for you and you will keep your same number and plan , no worries

you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Need physical SIM card for accnt ####

Chalupa_Batman — Sun, 01 Dec 2024 23:50:33 GMT

Seriously?

@computergeek541 or @softech please clean ASAP.