Porting Nightmare: Bell to Public Mobile

Kaiteng — Sun, 01 Dec 2024 21:14:32 GMT

This was a painful and lingering issue since 11/13/2024 after I transferred from Bell over to Public Mobile using Public Mobile’s website. I had followed all the instructions provided by PM and Bell stringently yet I still can’t receive calls nor send/receive text to this date. I can make calls though.

I had worked with PM’s support (3 tickets, 8+ conversations) and 6 Bell’s supports on this issue. PM support said they needed my number to be active on Bell’s end in order for PM to send over a new transfer request to Bell to complete the number transfer procedure yesterday. (which I had done on 11/13/2024)

Based on this requirement, I went to a physical Bell store and called 2 Bell’s supports and worked with 3 Bell sales representatives to activate a new line, then transferred my old number to replace the new line’s number in order to keep my old number. Otherwise I would have lost my old number altogether.

After this hurdle, both Bell and Public Mobile promised it should be working at this point, but I still can’t receive calls and texts and send texts.

The transfer request should be approved by Bell already at this point since new transfer requests were sent yesterday, and I not only texted “YES” to Bell but also called Bell directly to confirm.

I had done:

Restart my phone multiple times
Reset network settings
Turn on / off PM’s line
Wait 5+ hours

Environment: iPhone 15 Pro on iOS 18.1.1

Seeking help from the community as it may be more effective than PM’s support. Has anyone experienced this issue when transferring from Bell to PM?

Re: Porting Nightmare: Bell to Public Mobile

kb_mv — Sun, 01 Dec 2024 21:25:10 GMT

@Kaiteng Not sure if it will help, but call the Porting Help Line. I'll send you the number in your messages.

Re: Porting Nightmare: Bell to Public Mobile

Kaiteng — Sun, 01 Dec 2024 23:23:09 GMT

So Telus porting line number helps! More than Public Mobile’s support ticket.
The core of the issue turned out to be IMEI number. Should provided IMEI2 number instead when providing this info to Public Mobile.
There should be a section reminding customers about using IMEI2 on the website/app

Re: Porting Nightmare: Bell to Public Mobile

hTideGnow — Sun, 01 Dec 2024 23:26:52 GMT

hi @Kaiteng generally, better to provide account number as portinga with IMEI info fail 90% of the time

topic Re: Porting Nightmare: Bell to Public Mobile in Get Support

Porting Nightmare: Bell to Public Mobile

Re: Porting Nightmare: Bell to Public Mobile

Re: Porting Nightmare: Bell to Public Mobile

Re: Porting Nightmare: Bell to Public Mobile