topic Re: eSim iphone 15 set up help in Get Support

eSim iphone 15 set up help

its_corvan — Sun, 01 Dec 2024 18:40:09 GMT

Hi, after going through the set up to port my number over to Public Mobile I have an issue getting imessage to work? Data works and calls etc.

It might be because in cellular settings under sims it created the public mobile sim as "secondary"? Is there a way to fix it to be primary?

Does anyone have a tip or a guide to follow to troubleshoot why it wont send or receive imessages?

Thanks!

hTideGnow — Sun, 01 Dec 2024 18:48:39 GMT

hi @its_corvan secondary is the issue

if you still have the old carrier sim and is physical, remove it. If that is eSIM, doable it or disable Turn on this line

then reboot phone and you should see PM eSIM showing Primary, if not, change to Primary

Dunkman — Sun, 01 Dec 2024 20:02:18 GMT

If still having issues, might want to try network reset of phone (note: this will erase any saved Wifi passwords).

You can also logout of iMessage and log back in. It should show your PM phone number and choose that number.