topic Re: Points balance after redemption does not add up in Get Support

Points balance after redemption does not add up

CY63 — Sun, 01 Dec 2024 18:29:34 GMT

Hi all, just redeemed 15 points for a $15 discount towards next month's bill however the Public Mobile balance does not add up and is lower than it should be. Has this been seen before?

Started with 29.2 minus 15 = 14.2 (however PM points balance show 11.9)

What am I missing?

Thanks,

Re: Points balance after redemption does not add up

Handy1 — Sun, 01 Dec 2024 18:31:52 GMT

@CY63 Ask support to investigate for you

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Points balance after redemption does not add up

hairbag1 — Sun, 01 Dec 2024 18:31:53 GMT

@CY63

wonder if that includes taxes when you redeem points.

Re: Points balance after redemption does not add up

kb_mv — Sun, 01 Dec 2024 18:37:00 GMT

@hairbag1 wrote:
@CY63
wonder if that includes taxes when you redeem points.

@hairbag1 If it did you could not redeem 15 points for 15 dollars if that was all the points you had.

Re: Points balance after redemption does not add up

CY63 — Sun, 01 Dec 2024 18:39:10 GMT

I wonder but still does not add up

Re: Points balance after redemption does not add up

CY63 — Sun, 01 Dec 2024 18:40:46 GMT

Thanks for the link. Will submit a request.

Re: Points balance after redemption does not add up

tonisage — Mon, 02 Dec 2024 03:41:00 GMT

I can relate to this. I also had an issue with my points balance, and it was rectified after I reached out to customer support. I'm sure yours will be looked at as you reach out to them.

Re: Points balance after redemption does not add up

CY63 — Sun, 01 Dec 2024 19:10:11 GMT

Thanks for the positive feedback. Just goes to show that one has to double check and not rely on the accuracy of the system.

Re: Points balance after redemption does not add up

tonisage — Mon, 02 Dec 2024 03:42:41 GMT

In my own opinion, no system is perfect.🙂