subscription activating can not complete at last step

Janice63 — Sun, 01 Dec 2024 18:37:08 GMT

The last step of subscription show the message " something didn't go right while activation your subscrption click below to contact a customer support agent"

Not sure how to do? need help

Re: subscription activating can not complete at last step

Chalupa_Batman — Sun, 01 Dec 2024 18:38:52 GMT

Hello @Janice63

You have to sign up using the Public Mobile APP. You can reach a CS Agent by using the chat box in the bottom right corner.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

topic subscription activating can not complete at last step in Get Support

subscription activating can not complete at last step

Re: subscription activating can not complete at last step