topic Re: Horrible customer service support in Get Support

Horrible customer service support

Selly — Sun, 01 Dec 2024 18:27:12 GMT

I want to cancel my plan and I would like to talk to someone about it
I have tried everything I don’t even have an account

Re: Horrible customer service support

Chalupa_Batman — Sun, 01 Dec 2024 18:24:46 GMT

First @Selly Please remove your email from the forums as they are public not private.

Second, if you did your research, Public Mobile is a self service. There is no phone number to call for customer service. Everything is run on these forums their own customers, go figure. You CAN reach out to a CS agent via the chatbox in the bottom right corner.

And finally, YOU can cancel your plan in several ways. Log into your account and turn off auto pay. That will cancel the account on the next billing cycle. When you port your number to another service provider, it will automatically cancel your account with PM. You can also reach out to CS via the chatbox to have your credit card removed from your account and then the next cycle your phone and account will be dead for 89 days if you choose to come back. After 90 days, it's gone for good.

Re: Horrible customer service support

Handy1 — Sun, 01 Dec 2024 18:23:09 GMT

@Selly Ask support to remove the credit card on file right away to ensure you do r get charged again

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Horrible customer service support

hTideGnow — Sun, 01 Dec 2024 18:26:02 GMT

hi @Selly

remove the email, we are just customers here

to get help the easier way, message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage