topic Re: Network not available in Get Support

Network not available

HeidiAstin — Sun, 01 Dec 2024 17:29:41 GMT

Hi all, I have 🚫 in my top right hand of my screen. I can not receive calls and my network settings say they are not available, mobile state disconnected? I have not changed my plan? Toggled flight mode on and off. Restarted phone. Talent out Sim card. Nothing is working. Any suggestions? I have an S20. Thanks

Re: Network not available

slusagm — Sun, 01 Dec 2024 17:33:09 GMT

You are not new activation, right? so, can you even call out or data works? try your sim card in another phone if you can get one. Check if your account is active or suspe

Re: Network not available

hTideGnow — Sun, 01 Dec 2024 17:36:00 GMT

hi @HeidiAstin Check if any outage in your area

https://www.telus.com/en/ab/outages

and try changing the network mode to 3G and test inbound and outbound calls

Re: Network not available

HeidiAstin — Sun, 01 Dec 2024 17:38:16 GMT

No outages. Tried making a call and no network available.

Re: Network not available

HeidiAstin — Sun, 01 Dec 2024 17:39:01 GMT

No I'm not a new subscriber. Can not make calls 😒

Re: Network not available

hTideGnow — Sun, 01 Dec 2024 17:40:22 GMT

hi @HeidiAstin can you call 1-855-4PUBLIC from another phone and enter your phone number and check?

Re: Network not available

HeidiAstin — Sun, 01 Dec 2024 17:42:42 GMT

What does this check?