topic Re: Acount suspended but bill paid already in Get Support

Re: Acount suspended but bill paid already

Little_Tess — Tue, 17 Sep 2024 16:48:38 GMT

why does this only happen to some people? My wife's account has never got this message before and my account was suspended once and today I paid twice and now have a credit, it should never happen IMO

Re: Acount suspended but bill paid already

hTideGnow — Tue, 17 Sep 2024 16:50:54 GMT

HI @Little_Tess

if you paid more than once, the extra money should show up as Available Funds. Login My account again using Incognito/private/secret mode on you browser and check

if you need support to check , please submit a ticket

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Acount suspended but bill paid already

Little_Tess — Tue, 17 Sep 2024 17:08:44 GMT

I can see that there are available funds , my issue is that it has happened twice (once my account was suspended) i thought the purpose of auto renewal was to not have to worrying about it getting paid. it is hard for me to have to constantly check if it has renewed, i had no idea the first time until I realized that my phone no longer worked and had no phone while out and had to take care of it once returned home.

Re: Acount suspended but bill paid already

Little_Tess — Tue, 17 Sep 2024 17:25:23 GMT

thank you I have messages them,

Re: Acount suspended but bill paid already

SirOliver — Sun, 01 Dec 2024 17:03:10 GMT

Just happened to me. Paid but service suspended. Can’t figure out why…. Been using this service for years.

Re: Acount suspended but bill paid already

Little_Tess — Mon, 02 Dec 2024 15:13:16 GMT

I contacted the help desk ( I think this is what it is called ) they had problems but it was fixed maybe it is back for some people , my auto pay has been working since.