topic Re: Activation Unsuccessful Help in Get Support

Activation Unsuccessful Help

Charbar81 — Sun, 01 Dec 2024 15:33:06 GMT

Tried to complete a new activation. Got an error message inactivation unsuccessful and to contact support.

Here I am trying to find a way to contact support.... Chatbot useless.

Re: Activation Unsuccessful Help

Dunkman — Sun, 01 Dec 2024 14:43:37 GMT

@Charbar81

First check if you were charged for your activation. Did you activate a physical SIM card? eSim?

Re: Activation Unsuccessful Help

Charbar81 — Sun, 01 Dec 2024 14:47:27 GMT

Attempted to activate esim and also got charged but message said it was unsuccessful...

Re: Activation Unsuccessful Help

eddieO — Sun, 01 Dec 2024 14:48:24 GMT

@Charbar81 to add to what's been shared, did you try completing the activation process with the Public Mobile app? This is an important step that is often confused or missed.

If you've tried the suggestions and are still stuck you will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: Activation Unsuccessful Help

eddieO — Sun, 01 Dec 2024 14:49:51 GMT

@Charbar81 try going into your phone's cellular setting to see that the Public Mobile eSIM is there and set as primary. If you see any other eSIM there either disable them or delete them

Re: Activation Unsuccessful Help

Dunkman — Sun, 01 Dec 2024 14:51:07 GMT

@Charbar81 wrote:
Attempted to activate esim and also got charged but message said it was unsuccessful...

@Charbar81

Then I will send a private message directly to CS_Agent:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

It will take 1-2 hours for response time. Check your private message inbox for response.

Re: Activation Unsuccessful Help

Charbar81 — Sun, 01 Dec 2024 14:56:11 GMT

I tried through the app and it told me activation unsuccessful. Sending a private message sends me back to this community chat....I need to talk to a love person please

Re: Activation Unsuccessful Help

Charbar81 — Sun, 01 Dec 2024 14:56:35 GMT

*live person

Re: Activation Unsuccessful Help

Dunkman — Sun, 01 Dec 2024 15:01:27 GMT

@Charbar81

Unfortunately, there is no live person for PM customer service.

If this link does not work:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Then you can go to your messaging section:

Send a message:

Use CS_Agent in the Sent to line.

Re: Activation Unsuccessful Help

fixin1 — Sun, 01 Dec 2024 15:04:38 GMT

@Charbar81 - There is the Public Mobile Welcome email that includes the eSIM QR code, try to scan it, the email looks like this:

And as the others said, there is no live chat at Public Mobile, so you will have to send them a message, they are open so they may take your reply today, but probably tomorrow.

Re: Activation Unsuccessful Help

Charbar81 — Sun, 01 Dec 2024 15:27:42 GMT

Unfortunately only my old SIM is there.