topic Re: Number porting in Get Support

Number porting

mjknoxie — Sun, 01 Dec 2024 15:49:07 GMT

Hi all,

New to PM, coming from Bell.. I purchased an eSIM, then ported my old Bell number. I can send and receive calls to my Bell number as I would have expected. However, if I go into my iPhone and look at the eSIM, it does not display the number that was ported, but the original eSIM number.

This is causing some issue with Apple, iMessage is displaying a message that says "Phone number registered to Apple ID but not this device. Number expiring"

Any pointers? I wasn't really wanting to change my cellphone number 😕

Re: Number porting

eddieO — Sun, 01 Dec 2024 15:18:46 GMT

@mjknoxie I believe last week another customer had a similar issue and I think they had to contact a support agent for them to make a setting change on their account. If you want to contact a support agent to see if they can do the same for you the link is:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: Number porting

golfball — Sun, 01 Dec 2024 15:19:13 GMT

Have you tried turning the eSIM off in Settings to see if it changes?

Re: Number porting

Dunkman — Sun, 01 Dec 2024 15:20:58 GMT

@mjknoxie

Did you respond "yes" to the port request text from Bell?

Was your Bell SIM card physical or eSIM? If physical SIM card, remove the Bell SIM card. If eSIM, deactivate the Bell SIM card.

You could also try a simple reboot of your phone. Next, a network reset of your phone (note: this will erase any saved Wifi passwords)

Re: Number porting

mjknoxie — Sun, 01 Dec 2024 15:46:44 GMT

thanks! The network reset fixed the number reported in the eSIM, looks like I need to add/remove my number to iMessage with all the changes.