topic Re: No Data in Get Support

No Data

Moomba13 — Sun, 01 Dec 2024 15:12:24 GMT

I am a new subscriber to Public Mobile and am using an ESIM . My phone is working , but, I have no Data.

I am on the US-Mexico-Canada plan. Have tried to find answers using the chat line -but no success.

Has anyone else in Halifax area had a similar problem? What Data Speed could we get in this area...3G, Lte or4G???

Re: No Data

Dunkman — Sun, 01 Dec 2024 15:17:28 GMT

Might want to try a simple reboot of your phone. If that does not work, a network reset of phone might also help (note: this will erase any saved Wifi passwords).

Which model phone do you have? Sometimes you will need to adjust your APN settings for data to work properly.

Re: No Data

will13am — Sun, 01 Dec 2024 15:43:32 GMT

@Moomba13 , to troubleshoot the data issue, please check that mobile data is enabled and that any usage limits if set have not been triggered. Finally check the APN settings.

https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone