topic Re: Using CANADA USA MEXICO Plan in USA in Get Support

Using CANADA USA MEXICO Plan in USA

KaraLeeB — Sun, 01 Dec 2024 10:56:49 GMT

I'm currently in the USA with a Canada plan. Looking at upgrading to the CDA USA MEXICO plan being offered. Does that mean I can use the phone here in the USA and in Mexico for unlimited voice calls and texts. Currently I don't /can't use the phone here. Anything else I need to consider before upgrading?

Re: Using CANADA USA MEXICO Plan in USA

computergeek541 — Sun, 01 Dec 2024 11:00:41 GMT

@KaraLeeB wrote:
I'm currently in the USA with a Canada plan. Looking at upgrading to the CDA USA MEXICO plan being offered. Does that mean I can use the phone here in the USA and in Mexico for unlimited voice calls and texts. Currently I don't /can't use the phone here. Anything else I need to consider before upgrading?

The CAN-US-MEX plans can be used in all three countires and phone calls (to phone numbers in each) and text messages are unlimited. When switching plans, consider that you might not be able to get your old plan back.

Re: Using CANADA USA MEXICO Plan in USA

Phil_Adelphus — Sun, 01 Dec 2024 11:50:20 GMT

@KaraLeeB Currently I don't /can't use the phone here

Your phone should work for voice calls in the USA with a Canada-US or Canada-US-Mexico plan (or roaming add on) unless it isn't capable, or approved, for VoLTE by Public Mobile. What phone do you have? From what I've read Mexico may still have some 3G network whereas the USA does not hence the VoLTE requirement for the USA (although texts and data should still work).

Re: Using CANADA USA MEXICO Plan in USA

Dunkman — Sun, 01 Dec 2024 14:49:24 GMT

@KaraLeeB

Here is some more information about VoLTE calling issue with roaming:

https://www.publicmobile.ca/en/ab/get-help/articles/volte

As mentioned before, if you change to a more expensive plan (ie. US roaming), you will unlikely be able to change back to your original cheaper plans. PM has changed their plan offers for existing customers. Existing customers can normally only choose more expensive plan options than their existing plan cost.