topic Re: available minutes in Get Support

available minutes

debeyt — Sun, 01 Dec 2024 09:38:19 GMT

System tells me I "have used all available minutes" even though I have an Unlimited Minutes plan. And yes it is for Canadian numbers. I have been unable to get an answer so far.

Re: available minutes

Chalupa_Batman — Sun, 01 Dec 2024 01:42:32 GMT

@debeyt wrote:
System tells me I "have used all available minutes" even though I have an Unlimited Minutes plan. And yes it is for Canadian numbers. I have been unable to get an answer so far.

Hello @debeyt

Can you still make phone calls? If so, just ignore it.

Re: available minutes

debeyt — Sun, 01 Dec 2024 01:48:46 GMT

No, can't make a phone call even though called this number twice in the morning witout any problems

Re: available minutes

Dunkman — Sun, 01 Dec 2024 02:38:46 GMT

@debeyt

Are you able to call other phone numbers? What about text and data?

If it is only to one specific number, it is possible that specific number is not active right now. That is the message that is sometimes seen when the other side phone is not active.

Re: available minutes

debeyt — Sun, 01 Dec 2024 02:53:23 GMT

This has happened with other numbers before. I called the number drom another phone and it worked no problem.

Re: available minutes

Dunkman — Sun, 01 Dec 2024 02:57:51 GMT

@debeyt

Try a reboot of your phone.

Try a network reset of the phone. Note: this will erase your saved Wifi passwords.

If that does not work, you likely need to contact customer service agent:

Send a ticket via the chatbot to customer service agent (CSA) via link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If that does not work,

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: available minutes

Horsthief — Sun, 01 Dec 2024 15:46:42 GMT

I had this problem the other day and it turned out to be the 'extension' was attached when the # was saved. When I deleted the extension, I had minutes again. Hope this is helpful.