https://productioncommunity.publicmobile.ca/t5/Get-Support/Porting-issue/m-p/1281509#M883677 <P>I got a new phone/plan with Telus and have tried porting my number from PM to Telus (I have a temporary number with Telus right now). The Telus salesman initiated the porting process, I received the &nbsp;authorization text and immediately replied with Yes. They told me it can take up to 2 hours so I left the store. I waited until the next morning and realized my number still hasn’t successfully transferred over and my PM sim is still active so I phoned Telus. They reattempted to port my number again and concluded the issue is that PM needs to release my number. I’ve since submitted 2 tickets and have had no replies. It’s been 2 days now and am getting frustrated. Is there anything I can do?</P> Sun, 01 Dec 2024 09:37:46 GMT kimluzon 2024-12-01T09:37:46Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Porting-issue/m-p/1281509#M883677 <P>I got a new phone/plan with Telus and have tried porting my number from PM to Telus (I have a temporary number with Telus right now). The Telus salesman initiated the porting process, I received the &nbsp;authorization text and immediately replied with Yes. They told me it can take up to 2 hours so I left the store. I waited until the next morning and realized my number still hasn’t successfully transferred over and my PM sim is still active so I phoned Telus. They reattempted to port my number again and concluded the issue is that PM needs to release my number. I’ve since submitted 2 tickets and have had no replies. It’s been 2 days now and am getting frustrated. Is there anything I can do?</P> Sun, 01 Dec 2024 09:37:46 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Porting-issue/m-p/1281509#M883677 kimluzon 2024-12-01T09:37:46Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Porting-issue/m-p/1281519#M883684 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/498760">@kimluzon</a>&nbsp;- TELUS owns Public but maybe try the port number for help for reinitiating the port.</P><P>I will give you the port number via mailbox in top right corner (Sometimes hidden by your profile, which is a Dog)</P><P><A href="https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage" target="_blank">https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage</A></P> Sun, 01 Dec 2024 02:35:42 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Porting-issue/m-p/1281519#M883684 fixin1 2024-12-01T02:35:42Z