topic Re: welcome message from Koodo in Get Support

welcome message from Koodo

pikaeh2021 — Thu, 06 Jan 2022 07:47:11 GMT

Just signed up with Publicmobile and received welcome message from Koodo. Is that normal?

Re: welcome message from Koodo

Anonymous — Mon, 12 Jul 2021 18:51:28 GMT

public mobile As are all part of Telus family, it can happen. But it's a bit unusual

The welcome message is just a text message. If you have services working fine,

it should be everything alright

Yes is normal

Re: welcome message from Koodo

hTideGnow — Mon, 12 Jul 2021 18:50:13 GMT

@pikaeh2021, Yes, it's funny but it is normal.

Koodo and PM are both owned by Telus. The system itself sometimes mixed up with its identity and wear the wrong name tag 🙂

Re: welcome message from Koodo

BKNS27 — Mon, 12 Jul 2021 19:05:25 GMT

@pikaeh2021

This is the second time I’ve seen this on this Community.

PM is the lower tier of Telus, Koodo is mid-tier and Telus is the top/parent tier.

As long as Public Mobile is shown on your phone…you are OK.

Re: Transferring or Changing your Phone Number

softech — Wed, 04 Aug 2021 21:18:34 GMT

@Remmy_Sheda you can try to buy the min as advised by @darlicious ..

if you decide to upgrade the plan still, you can do so.. there is an option to Change Now.. which mean the new plan will kick in now.. (you do have to UPGRADE the plan, you cannot try to renew your current plan early)

but .. i still suggest you to try buying the min for now.. it's only $5 .. if the new mins are enough, then it's only $20 a month (.. given that you actually might not need to buy extra min every month. so.. monthly cost would be less than $20)

Re: welcome message from Koodo

andi — Fri, 15 Oct 2021 20:58:06 GMT

I had the exact same issue and wondered if something fraudulent was happening. Glad to see here that this is normal, but still strange to see a large company as TELUS mess this up between their smaller companies. In case it helps future new users, my message was as follows:

"Koodo Message: Welcome to Koodo. Your transfer request as been completed successfully. Please restart your phone now for the transfer to take effect. Thanks for being a Koodo customer. Free Koodo msg."

Re: welcome message from Koodo

Fish123 — Sun, 01 Dec 2024 00:21:54 GMT

Hi I’m a new user trying to transfer my number from Fido to PM. I received a message from Koodo saying the transfer failed, but the PM app shows activated. Does anyone know what next steps, if any, I should take?