topic Re: New subscriber in Get Support

New subscriber

Ish01 — Sun, 01 Dec 2024 09:41:22 GMT

Received a message from Rogers for transferring a number but my answer of YES is not being delivered. Need immediate help

Re: New subscriber

hTideGnow — Sat, 30 Nov 2024 22:33:56 GMT

hi @Ish01 you are porting from Rogers to PM? You still have the Rogers sim and is it set as enabled? Check and re-enable it

if you need PM porting team to check, call them and ask

I have sent you the number to PM Porting support team Please check your community inbox: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: New subscriber

BKNS27 — Sat, 30 Nov 2024 22:35:30 GMT

@Ish01

Your Rogers SIM will continue to work for about 2 hours until porting is completed. Once porting is done. Your phone will show SOS. At this point, power off your phone and switch to the PM SIM.

Re: New subscriber

Ish01 — Sat, 30 Nov 2024 22:37:20 GMT

My Rogers SIM is not working as I am not being able to send a response back for porting authorization

Re: New subscriber

Ish01 — Sat, 30 Nov 2024 22:39:17 GMT

I am trying to call that number but automated system asks my number but the number I am trying to port does not exist.

Re: New subscriber

BKNS27 — Sat, 30 Nov 2024 22:39:42 GMT

@Ish01

Is your Rogers account still active. It needs to be active to receive the SMS text and reply with YES.

You will need to talk to Rogers about your account so you can port out.

Re: New subscriber

slusagm — Sat, 30 Nov 2024 22:41:00 GMT

that prompt means poet is completed, so it is a problem with the sim. Ask PM to check by message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New subscriber

Ish01 — Sat, 30 Nov 2024 22:42:54 GMT

After installing/activating PM esim, I do not see Rogers Sim

Re: New subscriber

hTideGnow — Sat, 30 Nov 2024 22:42:58 GMT

hi @Ish01

Just to confirm, you are porting into PM, right? If it is, I think that port was already completed . Please ask support agent to confirm by direct message :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: New subscriber

Ish01 — Sat, 30 Nov 2024 22:44:22 GMT

Yes I am porting to PM but port is not completed as I could never send a response back to Rogers. The message shows up as undelivered.

Re: New subscriber

Ish01 — Sat, 30 Nov 2024 22:46:07 GMT

Yes my Rogers account is active

Re: New subscriber

slusagm — Sat, 30 Nov 2024 22:50:07 GMT

if you reboot the phone with the Rogers sim and the Rogers account still work? I would call that porting team again and ask. Just ignore the message about cannot find the number and enter the number a second time and it will connect to a live agent