topic Re: Wrong email in Get Support

Wrong email

SuperV — Sat, 30 Nov 2024 20:32:27 GMT

Hi,

@CS_Agent My wife's account looks like has wrong email being used so she can't seem to get the OTP email with the code how can I reset the accou

Re: Wrong email

hTideGnow — Sat, 30 Nov 2024 20:45:17 GMT

hi @SuperV CS agents do not monitor posts here in the community. Your wife has to contact agent. Please submit by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Wrong email

Dunkman — Sat, 30 Nov 2024 20:46:05 GMT

@SuperV

I assume that you unable to receive 2FA text to access your account? That is usually the first option to access self service account. If that fails, then you can get 2FA email instead.

Then you will likely need to get CSA help

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Wrong email

computergeek541 — Sat, 30 Nov 2024 21:42:55 GMT