topic Re: double charge in Get Support

double charge

danjoyce — Sat, 30 Nov 2024 19:11:58 GMT

I missed my payment and so my account got suspended, i couldn’t find where to make a payment online or on the app and i didn’t know my phone pin was a thing so i obviously don’t know what it is. I changed my plan as a solution and got charged for the new plan, I then got charged for the old plan that i missed the payment on..???

Re: double charge

Chalupa_Batman — Sat, 30 Nov 2024 19:14:18 GMT

@danjoyce wrote:
I missed my payment and so my account got suspended, i couldn’t find where to make a payment online or on the app and i didn’t know my phone pin was a thing so i obviously don’t know what it is. I changed my plan as a solution and got charged for the new plan, I then got charged for the old plan that i missed the payment on..???

Hey @danjoyce

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: double charge

danjoyce — Sat, 30 Nov 2024 19:16:38 GMT

i have already submitted i think 2 tickets. I’m gonna go ahead and just send a message as well, thank you for the link.

Re: double charge

Dunkman — Sat, 30 Nov 2024 19:20:22 GMT

@danjoyce

It usually will take 1-2 hours for response from customer service agent. Check your private message inbox for response. During busy times, it may even take 1-2 days for response.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: double charge

danjoyce — Sat, 30 Nov 2024 19:33:40 GMT

... I'm going back to freedom mobile lol. Do you know if I can get a refund on my payments if they were made today and I change providers same day?

Re: double charge

Chalupa_Batman — Sat, 30 Nov 2024 19:41:39 GMT

@danjoyce wrote:
... I'm going back to freedom mobile lol. Do you know if I can get a refund on my payments if they were made today and I change providers same day?

Sadly @danjoyce because it's prepaid service, I'd suggest waiting till the last few days to port out. Public Mobile may not refund you for the 30 days you just paid for.

Re: double charge

Dunkman — Sat, 30 Nov 2024 19:43:51 GMT

@danjoyce wrote:
... I'm going back to freedom mobile lol. Do you know ifM I can get a refund on my payments if they were made today and I change providers same day?

@danjoyce

Unfortunately, since PM is prepaid, there is generally no refunds. You could ask customer service agent to see if they will accomodate your request.

The problem with PM customer service is that it is not live and immediate responses. I

Re: double charge

danjoyce — Sat, 30 Nov 2024 19:44:05 GMT

You're probably right thanks for that.. I guess I'll now wait 1-2 hours.. or days. Thanks again for the help.

Re: double charge

danjoyce — Sat, 30 Nov 2024 19:46:10 GMT

But due to my situation do you think theyd be reasonable enough to refund one of the two charges? I'm not even sure if i now have two subscriptions under the one number, how this can even be done amazes me

Re: double charge

Dunkman — Sat, 30 Nov 2024 19:56:21 GMT

@danjoyce wrote:
But due to my situation do you think theyd be reasonable enough to refund one of the two charges? I'm not even sure if i now have two subscriptions under the one number, how this can even be done amazes me

@danjoyce

Yes, most of the time, CSA will be reasonable to either refund or credit your account the double charge. Refunds can take several weeks to go back to your credit card.