topic Too much add-on added in Get Support

Too much add-on added

bd23 — Tue, 04 Jan 2022 21:18:02 GMT

Hello

A couple days ago I added 400 min of Canada and US calling before I saw this new plan I could switch to on my next payment. Is there any way to ‘return’ this add on and get a refund? I haven’t gone into it yet, 0/400 minutes have been used.

Thanks

Ben

Re: Too much add-on added

will13am — Wed, 16 May 2018 12:03:57 GMT

@bd23, Public Mobile is a prepaid service. Once a service purchased, there are no refunds. No guarantees, you could ask the moderator team nicely to see what they can do for you. The moderator team can be reached via private message using this link. Refer to the following knowledge base link for information on contacting the moderator team.