topic Re: new account, sending authentication to number that is not my in Get Support

new account, sending authentication to number that is not my

MikeMike570 — Sat, 30 Nov 2024 07:36:54 GMT

Hello,

New subscription, trying to login, but sending authentication to number that is Not m,

tried resetting password, worked, but still trying to authenticate by sending code to not my number,

is there a resolution to it?

please help...

Re: new account, sending authentication to number that is not my

BKNS27 — Sat, 30 Nov 2024 09:05:45 GMT

@MikeMike570

Just click on Resend Code/Didn't Receive Code and have the 2FA code sent to your email.

Re: new account, sending authentication to number that is not my

MikeMike570 — Sat, 30 Nov 2024 09:27:56 GMT

hi, thanks, but it doesn't give me that option,

then only option I get is to resend, which goes to same number on the screen,

Re: new account, sending authentication to number that is not my

BKNS27 — Sat, 30 Nov 2024 09:31:40 GMT

@MikeMike570

Then you need the assistance of a CS_Agent to help you complete the porting by pm them directly.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Staff hours are 9:00am to 10:00pm EST but you can still pm them and they will pm you back in the morning.

Re: new account, sending authentication to number that is not my

Just_Seb — Sat, 30 Nov 2024 16:17:04 GMT

Hi, I'm having the same issue and the only option I get is to resend code to my phone number which can't receive sms. I never get the email prompt

Re: new account, sending authentication to number that is not my

MikeMike570 — Sat, 30 Nov 2024 16:37:40 GMT

I contacted cs_agent hours ago and still ho reply, Im at a loss what to, no help, no communication. this is my 2nd day of no service, Im getting close of just letting go,

is there no way of solving this? anyone?