topic Re: Subscription malfunction in Get Support

Subscription malfunction

Bache24 — Sat, 30 Nov 2024 16:07:14 GMT

Hello,

Long term customer [6 years]

For the first time my monthly data had reached maximum 50 GB and the unlimited data feature if my plan did not activate.

I presently have no data on this phone.

I don't see any way to activate this part of the plan.

Re: Subscription malfunction

kb_mv — Sat, 30 Nov 2024 16:14:26 GMT

@Bache24 What plan are you on? You can message support at the link below for help.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Edit: As @eddieO said below, it should happen automatically if you are on the Can only plan. It will be super slow though....

Re: Subscription malfunction

eddieO — Sat, 30 Nov 2024 16:12:33 GMT

@Bache24, to clarify do you have the Canada only with 50GB unlimited (throttled) data or do you have the Canada/US 50GB plan? The 2 plans differ in this respect so if you have the Canada only the unlimited part should be on automatically I believe

Re: Subscription malfunction

Bache24 — Sat, 30 Nov 2024 16:18:37 GMT

I already mentioned I'm on the unlimited data plan for Canada. Yes, I'm aware it's slow. The difference between 0 kb/s and 250kb/s there is 0 data connection.

Re: Subscription malfunction

kb_mv — Sat, 30 Nov 2024 16:21:53 GMT

@Bache24 You didn't mention that you were on the Canada plan, that is why we mentioned it just in case as others erroneously thought the Can/US plan had it too. As noted above for assistance contact customer service here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription malfunction

golfball — Sat, 30 Nov 2024 16:27:56 GMT

Is your plan a 4G speed plan? Unlimited data is not included unless it's 5G.

If you've confirmed that you're on a 5G speed plan then it's possible the unlimited data is too slow for what you're trying to do.