topic Re: Not able to transfer my Sasktel Canadian number in Get Support

Not able to transfer my Sasktel Canadian number

Achayan777 — Sat, 30 Nov 2024 01:10:13 GMT

Hi,

I recently subscribed to a plan, but when I tried to activate my SIM, I received an error message stating:

“Invalid Phone Number. Please enter a valid Canadian phone number. If you are transferring your Koodo Prepaid number, please contact a customer support agent by clicking ‘Need help’ at the top of the screen.

”My number is not a Koodo number; it’s a SaskTel number (639-xxxxI also tried using the app support, but it’s not working, and I am unable to log in
Could you please assist me with this issue?

Thank you.

Re: Not able to transfer my Sasktel Canadian number

will13am — Sat, 30 Nov 2024 01:16:44 GMT

@Achayan777 , try checking the number for porting eligibility in the link below.

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do?lang=en&appname=otherportal

Re: Not able to transfer my Sasktel Canadian number

Yulin_Li — Sat, 30 Nov 2024 03:05:25 GMT

I'm going through the same problem, and after entering my number into the webpage you gave, it turns out:"this number isn't eligible to move to Koodo Mobile." Do you know what can i do next? thanks!

Re: Not able to transfer my Sasktel Canadian number

Achayan777 — Sat, 30 Nov 2024 15:36:04 GMT

In my case they are saying it is not possible. Try to create a ticket and explain the situation

Re: Not able to transfer my Sasktel Canadian number

hTideGnow — Sat, 30 Nov 2024 15:39:22 GMT

hi @Achayan777 @Yulin_Li

not all SaskTel number can be ported into Telus. What is the area code and the next 3 digits? Can try to lookup