topic Re: Data in Get Support

Data

Jackie_kelleher — Sat, 23 Nov 2024 02:37:48 GMT

Changed plans about 2 months ago, for more data, but even when my plan renews it says I have used all my data

Any suggestions

Re: Data

hTideGnow — Sat, 23 Nov 2024 02:39:33 GMT

hi @Jackie_kelleher did you mean you still used up all the data monthly now?

how much data you have on your plan?

Re: Data

Handy1 — Sat, 23 Nov 2024 02:39:38 GMT

@Jackie_kelleher Might just be cache issues check again with new web browser and use incognito mode / private mode and try again or check from another device . Can also try and check with the public mobile phone app also and check

Re: Data

Chalupa_Batman — Sat, 23 Nov 2024 02:54:35 GMT

Hey @Jackie_kelleher

This happens often with the app and online. Public Mobile has had a cache issue for a long time and can't seem to fix it. Cache issue is basically your browser or app read the last time you used it and thinks it's accurate. The way to resolve it, at least online, is to clear your browser cache and restart the browser. You'll have to log in again and once you do, that should resolve it. If I remember correctly with the app, if you're on Android, you can go into the app settings on the phone and clear the cache. If you're on iphone, I think you can be on the page that tells you your data usage and then pull the screen down from the top to refresh it. Give those a try.

Re: Data

Jackie_kelleher — Sat, 23 Nov 2024 03:01:53 GMT

1 GB more than I had with the previous plan, I never ran out on my previous plan, now all the time, another friend said she is getting the same notifications saying her data was used up

Re: Data

hTideGnow — Sat, 23 Nov 2024 03:05:57 GMT

hi @Jackie_kelleher did you check the data tracking screen to confirm how much data used?

or Reset Statistics on the data tracking on next cycle so you can compare the data usage better the phone's tracker and PM's tracker

Re: Data

Jackie_kelleher — Sat, 30 Nov 2024 13:46:37 GMT

I checked on my phone data usage zero, I am so puzzled that this came up years later, never a problem before

Re: Data

Jackie_kelleher — Sat, 30 Nov 2024 13:48:11 GMT

I don't have the app, and I clear the browser, can't understand having this issue after over 5 years without a problem

Re: Data

Jackie_kelleher — Sat, 30 Nov 2024 13:49:09 GMT

Thanks for the info, It just is puzzling that this issue should now be happening after 5 years of no problems

Re: Data

Jackie_kelleher — Sat, 30 Nov 2024 13:50:38 GMT

1GB but I bit the bullet and subscripted to a plan with 3, we will see what happens

Puzzling that data was never an issue in all the time I have been with pm, over 5 years