topic Re: my number has been changed in Get Support

my number has been changed

shahidhussain — Sat, 30 Nov 2024 04:55:31 GMT

Hi Dear my number has been changed. Which is I don't like. I want my Same number which is

647xxxx000

Please give me this number.

Thank you very much

Re: my number has been changed

fixin1 — Sat, 30 Nov 2024 04:24:48 GMT

@shahidhussain - Did you recently port in?

If you did:

Please wait at least 5 hours after replying YES to the request for the temporary number to get replaced.

If you did not: Please proceed:

If you got it originally by TELUS, you can contact CS_Agent. If you are unsure, please look up your code and contact your original carrier for the number as you have 90 days till it goes Public for anyone to chose from again:

https://cnac.ca/co_codes/co_code_lookup.htm

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox

Re: my number has been changed

Dunkman — Sat, 30 Nov 2024 04:53:59 GMT

@shahidhussain

More details are needed.

Community members are customers like yourself. We have no access to your account. We can offer some troubleshooting advice.

Re: my number has been changed

Phil_Adelphus — Sat, 30 Nov 2024 12:20:30 GMT

@shahidhussain Do you mean you had that number with Public Mobile but then it changed to another number? If so, did you join Public Mobile about a month ago? This can happen if a number port (transfer) from a different provider did not properly complete.