topic Re: Forbidden A1 login issue in Get Support

Forbidden A1 login issue

jessicam1314 — Sat, 30 Nov 2024 03:18:49 GMT

Hi I just switched to Public and am having trouble logging into my account. Everything ported over correctly but I just can’t log in on the app or through web browser. I’ve reinstalled the app, restarted my browser and computer. On the app, I am stuck in the Eversafe loop login. I enter the verification code, the loading dots appear, and then it jumps back to the main login page. How do I fix this? Thank you

Re: Forbidden A1 login issue

DarkPhoenix — Sat, 30 Nov 2024 03:21:32 GMT

I'm having the same issue. Looks like PM is having some issues as there's a few other messages here with the same issue.

Re: Forbidden A1 login issue

hairbag1 — Sat, 30 Nov 2024 03:24:30 GMT

@jessicam1314

PM seems to be getting jammed up right now...can you hold off and try in an hour ?

Re: Forbidden A1 login issue

jessicam1314 — Sat, 30 Nov 2024 03:30:24 GMT

Thanks for your suggestion., I will wait and try again tomorrow. I have been trying since I signed up 4 hours ago. Initially I was able to log in when initially signing up for a plan but after I ported my number and switched over that’s when I couldn’t log in anymore.

Re: Forbidden A1 login issue

will13am — Sat, 30 Nov 2024 03:56:18 GMT

@jessicam1314 wrote:
Thanks for your suggestion., I will wait and try again tomorrow. I have been trying since I signed up 4 hours ago. Initially I was able to log in when initially signing up for a plan but after I ported my number and switched over that’s when I couldn’t log in anymore.

The servers seem to be loading up later in the day as many of us were queued up in a virtual waiting room when trying to access the self serve account. If everything is working, maybe avoid trying for the next couple of day until the Black Friday rush is over.

Re: Forbidden A1 login issue

jessicam1314 — Sat, 30 Nov 2024 15:32:23 GMT

I finally heard back from customer support and they fixed it for me. If you haven't already resolved it, I recommend messaging them.