topic Re: Customer support recommendation in Get Support

Customer support recommendation

Slynx — Sat, 30 Nov 2024 03:40:13 GMT

Customer support basically recommended me to port out and in order to get the black Friday deals. I don't get why it's this tedious.

Re: Customer support recommendation

hairbag1 — Sat, 30 Nov 2024 03:44:40 GMT

@Slynx

the plan you're interested in must be available for new activations. If you currently have a PM acct, the advise was to port away, then you could get a new PM sim to start a new account with the plan of your choosing. Unfortunaely, not all plans are available to existing customers any longer.

Re: Customer support recommendation

Rastin — Sat, 30 Nov 2024 03:51:48 GMT

They really changed from the way they used to be here. If you need a cheeper plan you will need to look elsewhere or go through the hassle of porting out and back in. There are a few providers out there with similar or even better deals then you will find here.

Re: Customer support recommendation

will13am — Sat, 30 Nov 2024 03:52:05 GMT

@Slynx , marketing policy generally restricts customer access to lower priced plans. I assume that support might be towing the party line or they could not assist with getting a lower priced plan even if they were to make an exception due to system limitations. Note to all, do not FOMO buy a more feature rich plan than needed.

Re: Customer support recommendation

Slynx — Sat, 30 Nov 2024 03:53:24 GMT

I just find it a pain. It just doesn't seem logical honestly.

Re: Customer support recommendation

hairbag1 — Sat, 30 Nov 2024 03:58:30 GMT

@will13am wrote:
@Slynx , marketing policy generally restricts customer access to lower priced plans. I assume that support might be towing the party line or they could not assist with getting a lower priced plan even if they were to make an exception due to system limitations. Note to all, do not FOMO buy a more feature rich plan than needed.

Good advise...BUT...those Cad/US/Mx plans were designed for winter snowbirds. They're a great plan to have for traveling PM'ers. Now, when snowbirds return home and only need the basics again...well.... now they're trapped in the more expensive plans and can't easy downgrade.

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